I don't usually say a lot about work here because most of you would be bored by it. However today is an exception as Southwest made a big splash with some new changes. I will let Southwest speak for itself for the most part. Here are links to the major changes:
Changes to the gate area
Boarding process chagnes
Rapid Rewards A-List and Freedom Awards
New Pricing Options
While I no longer work on southwest.com, my team spent about the last 10 months working on varies pieces in support of these efforts. It has been a fast and furious couple of weeks as we have put the finishing touches on things. Of course, we already starting to plan the next projects so there's no resting on our laurels.
Until next time...
PH
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